Rules and Terms at Il Relais dell'Abbazia
In case of booking, the guest declares to have read and accepted the following rules and terms:
- Check in: from 15.00 p.m. to 20.00 p.m., unless otherwise agreed. We would appreciate you to confirm arrival time so to ensure to find us at home by then.
- Room's clean up during the stay, the room will be clean up within and not beyond 12.00 a.m.; otherwise the clean up will be done the next day. The towels will be changed, if necessary, every day.
- Check out: on the day of departure the rooms must be vacated by 12.00, otherwise, will be charged the full amount.
- Breakfast: breakfast will be served from 8.30 a.m.onwards.
- Reservation: if the room is available, we will ask you to send us, by e-mail (or by telephone call), number and expiration date of your credit card to guarantee the reservation (we will cancel the card's details on your check out). The reservation will be confirmed to you by e-mail and your credit card will not be charged before your stay. A reservation made by phone, must be confirmed by e-mail.
Please take note that Relais dell’Abbazia B&B is qualified to "no-show"payment.
- Payment: cash, credit card (MasterCard and Visa), POS; balance to the arrival with contemporaneously delivery of documents. Our B&B is qualified to "no-show" payment.
- Damages: it is herewith acknowledged that the guest is responsible for all damages caused; such damages will be debited to the credit cards of the guest.
- Cancellation policy: cancellation must be received in writing (By e-mail);up to 5 days before arrival date. After that date, you will be charged the entire price of the first night. In case of anticipated departure will be charged the entire stay, and the room is considered to ours, one and only, disposal.
- Dispute: in case of dispute Verona jurisdiction will be applied.